22 April 2009: Today we are celebrating the launch of the new statutory bus passenger watchdog that we campaigned for.
But the Government still has work to do, if the new watchdog is to stand up for bus passengers. Passenger Focus is already the watchdog for rail passengers, and from today it will also be the watchdog for bus passengers. But it will only get half as much funding for bus as for rail. And it won't help bus passengers who are unhappy after complaining to their bus company, even though it does this for rail passengers.
So we've coordinated a joint letter from eight other NGOs to Paul Clark, the bus minister, calling for Passenger Focus to deal with complaints appeals.