8 October 2009: Passenger Focus is going to be the new watchdog for bus passengers, but it won't be able to stand up for them unless the Government rethinks its plans.
Passenger Focus already deals with train passengers' complaints appeals (it represents people when they aren't happy with how the train company has dealt with their complaint), but the Government doesn't want to fund it to provide the same service for bus passengers. We've told them that's not fair; bus passengers aren't second class citizens and they too must be able to turn to their watchdog for help.
We've also said that the Government must ensure that Passenger Focus provides detailed information comparing buses by local authority area and by bus company. If local campaigners have this information, it will be easier for them to hold people accountable for bad buses and make sure they improve.