Blog – Passenger Railway Challenge
15 September 2016
Fed-up passengers can now turn to the Consumer Rights Act.
02 August 2016
Delays, cancellations and disruptions on Southern rail services are harming people's lives. And commuters are having to pay ££££ for services which are consistently late, overcrowded and infrequent.
28 July 2016
New statistics on rail overcrowding make grim reading for commuters across the country. The Government must commit to new long term funding to increase capacity and help the railways continue to grow.
21 June 2016
Southern Rail services are a mess. The Government urgently needs to get a grip on this failing franchise.
Southern Rail passengers put up with a lot. There are no less than three industrial disputes going on involving a shortage of drivers, the role of guards and the closure of ticket...
16 June 2016
We often talk about the problems faced by peak-time rail commuters, from overcrowded trains to extortionate peak fares. But what about people who commute at evenings and weekends? Simon Winstanley says the experience has plenty of its own stresses, which often go unmentioned.
19 May 2016
The Commons Transport Committee has launched an investigation into 'the rail passenger experience', looking into what needs to change so that passengers can feel that our train tickets represent real value for money.
12 April 2016
The Government appears to have listened - it is expected that train journeys will be covered under new consumer rights legislation in what could be a big win for passengers who suffer delayed journeys and other poor service.
08 March 2016
We all want better value from the railways – but is the Government’s plan to increase competition really the best way of achieving it?
12 February 2016
The Government is reportedly planning to break up Network Rail and replace it with a dozen mini Railtracks. Rather than pulling the railways to bits and selling them off, we should be creating a network operator that can deliver the bigger and busier railway the country needs.
27 January 2016
Passenger watchdog Transport Focus today published the latest round of its survey into National Rail Passenger Satisfaction. This is a bi-annual survey which goes into great detail about overall satisfaction, value for money and conditions of stations and trains.