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Bad day for rail as campaigners respond to passenger satisfaction survey and delays to infrastructure projects

25 June 2015

Campaign for Better Transport has responded to the publication of the Spring 2015 edition of the National Rail Passenger Survey and the expected Government announcement about delays to railway infrastructure projects.

James MacColl, Head of Campaigns, Campaign for Better Transport said:

“Today is a bad day for rail in the UK. On the same day we see overall rail passenger satisfaction plummeting, the Government announces delays to many vital infrastructure projects that would ultimately improve the passenger experience. The Rail Passenger Satisfaction Survey clearly shows how unhappy people are with having to pay more for their rail ticket for what is often a very poor service. Across the country millions of people rely on trains to get to work and it is time Train Operators and the Government get a grip of the situation and start to give passengers what they want: an affordable and reliable rail service.

"We can see from the survey that rail services into the capital are also some of the worst performing. Passengers who use these suburban routes pay some of the highest fares in the country and they deserve a much better service than they are currently getting. If train operators in London do not up their game then options such as transferring control to the Mayor and Transport for London, who have a proven record of turning around poor performing rail services and improving passenger satisfaction, must be considered.

"Simple but very welcome steps have recently been taken for our railways such as holding regulated train fare rises at inflation and committing to replace ageing rolling stock but there is so much more that can be done, starting with the Government honouring its promise to introduce a nationwide scheme for flexible ticketing for part-time workers."

Notes for editors

1. The National Rail Passenger Survey  is undertaken by Transport Focus. Among the findings of the spring 2015 survey are:

  • 80% of passengers said they were satisfied overall with their journey - down from   82 % in spring 2014
  • 45% satisfied with value for money - the same as spring 2014
  • 75% of passengers said they were satisfied with punctuality/reliability - down from 77% in spring 2014

2. The Secretary of State for Transport is making an announcement on Network Rail in the House of Commons today, commenting on delays to the Government's proposed five-year investment plan due to overspending.

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