20 August 2009: Passengers have a hard time trying to get the cheapest ticket, according to a report released today.
The Which? report says rail staff often don't provide the correct information, especially when there is a choice of company for a journey.
Train fares must be simple to understand as well as cheaper. That doesn't just mean simpler names for the tickets, but simpler options. Complicated pricing and time restrictions don't help passengers, they just make it harder. Instead, we need the Government to step in to make buying an affordable ticket easy to do.