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Campaigners respond to new rail industry retail Code of Practice

25 March 2015

Campaign for Better Transport has responded to the rail industry publishing a code of practice for the selling of rail tickets and services

Martin Abrams Public Transport Campaigner said:

"This code of practice is a step in the right direction but will not address all the problems. Even with this, rail fares and ticketing will remain bafflingly complex. Passengers will still suffer from mis-sold tickets and won't trust the rail industry to sell them the cheapest fare.

"This code of practice has been written for the rail industry by the rail industry, passengers should always be offered the cheapest available fare for their journey and this new code goes no where near addressing that. Instead ticket vending machines might display stickers informing passengers that a cheaper fare might be available elsewhere. The rail industry and Government must work much harder at addressing this problem by speeding up the introduction of smart and flexible ticketing across the whole network"


1. Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).

2. The new 'Code of Practice on retail information for rail tickets and services' has been published today by the Rail Delivery Group and is available on the National Rail Enquiries website at the following URL: http://www.nationalrail.co.uk/static/documents/content/RetailInformationForRailTicketsCoP.PDF

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