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Campaigners respond to Which? train satisfaction survey

16 February 2015

Campaign for Better Transport has responded to the publication of new research by Which? examining satisfaction with train services.

Martin Abrams, Public Transport Campaigner, Campaign for Better Transport said:

"The Which? survey paints a bleak picture of expensive fares, frequent delays, overcrowded, dirty trains and poor communication from train companies to passengers. It is very notable that some of the busiest train routes around London and the south east are also regarded as offering the worst value for money. It's also telling that those franchises which are managed locally rather than from Whitehall tend to offer a better service.

"Passengers need the train companies and Government to up their game. There needs to be an end to the perpetual wage busting fare hikes and more devolving of control away from the dead hand of Westminster and toward people on the ground who know best what the priorities for passengers are."

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