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Campaigners respond to announcement of compensation for Southern rail passengers

2 December 2016

Campaign for Better Transport has reacted to the Government's announcement of new compensation for Southern season ticket holders who have suffered from extended disruptions to their rail services.

James MacColl, Head of Campaigns, said:

"What the hundreds of thousands of people who rely on Southern want are trains that run when they're supposed to. We are no closer to that. Instead, with fares rising by more than inflation, passengers are being asked to pay even more for their beleaguered service. 

“This compensation package doesn't go nearly far enough. It only helps those who have season tickets and it doesn't deliver the fares freeze passengers have been calling for. There should be automatic and fair compensation, a fares freeze for everyone affected, and renewed effort to end the disruptions. Anything less is not good enough."


For further information please contact Richard Watkins, Press Officer at Campaign for Better Transport, on 020 7566 6483/ 07984 773 468 or richard.watkins@bettertransport.org.uk

Notes to Editors

  • Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).
  • Read the Government's announcement here. 2016 season ticket holders will be able to claim a refund for the equivalent of 4 weeks travel. GTR, the parent company of Southern, has the details of most season ticket holders who will have given their details when purchasing their tickets. It will be inviting them to log into a website to claim compensation - which can be transferred directly to their bank account or claimed as vouchers. Passengers must have bought travel for at least 12 weeks between 24 April 2016 and 31 December 2016 to be eligible.
  • The Rail Delivery Group, which represents the rail industry, has today revealed that rail fares will increase on average 2.3 per cent in 2017 nationally.

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