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New guide will demystify rail franchising for passengers

7 July 2015

A new guide to rail franchising, published today, will be a real benefit to passengers in helping them to understand the complex franchising process and help to encourage them to have their say before, during and after a franchise competition is run, say campaigners. 


The Campaign for Better Transport and the Department for Transport (DfT) have put together this invaluable guide - Passengers Guide to Franchising, which is a new, simple and effective guide to rail franchising answering some of the questions most frequently asked by passengers and which will help to explain how the franchising process works.

Martin Abrams, Public Transport Campaigner, Campaign for Better Transport said:

“Passengers are the most important part of the railway network and they need to understand that they can have their say and make a valuable contribution to the franchising process.

"When a franchise is up for renewal it is important passengers know they can make suggestions on improvements in areas that really matter to them, such as services, fares and stations and which in turn will be of real benefit to all rail users.

"More franchises will be awarded over the coming years and the guide will give passengers a real insight into the decision making process of the DfT when awarding a franchise to a new or existing Train Operator, improving transparency and boosting passenger confidence.”


For further information please contact Richard Watkins, Press Officer, at Campaign for Better Transport on 020 7566 6494 or richard.watkins@bettertransport.org.uk

Notes to Editors

1. You can read our Passengers Guide to Franchising here 

2. Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).

3. The Department for Transport (DfT) is a ministerial department which works with other agencies and partners to support the transport network that helps the UK’s businesses and gets people and goods travelling around the country. We plan and invest in transport infrastructure to keep the UK on the move.