Text Size

Current Size: 100%

Campaigners welcome new Bill to improve rail passenger services

13 April 2016

Campaign for Better Transport responds to Joan Ryan MP's new Improvement of Rail Passenger Services (Use of Disruption Payments) Bill introduced in Parliament today. The Bill, which has cross party support, aims to require that any net profit that Train Operating Companies make from unclaimed compensation due to passengers as a result of Network Rail disruptions is used to improve passenger services.

Lianna Etkind, Public Transport Campaigner, Campaign for Better Transport, said:  

“The processes for getting compensation when your train service is disrupted are so confusing that most passengers don't even claim. To solve this problem once and for all, we need a single, simplified compensation process and automatic compensation through smart, Oyster style ticketing.

"But in the meantime ensuring that any unclaimed compensation is spent on passenger benefit is a good principle, and we're glad to see this issue getting attention."


For further information please contact:

Richard Watkins, Press Officer, at Campaign for Better Transport on 020 7566 6494 or richard.watkins@bettertransport.org.uk


1. Campaign for Better Transport is the  UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).

Sign up!

Sign up!

Join the thousands of people who have signed up to receive our e-newsletter



Follow us on Twitter!

Follow us on Twitter for up to the minute campaign updates!