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Government has let down rail passengers says Transport Select Committee

14 October 2016

Campaign for Better Transport has responded to the Transport Select Committee’s report: The future of rail: Improving the rail passenger experience.

The report urges the Government to improve the monitoring of franchise agreements and learn from the awful experiences suffered by Southern Rail passengers. The report also considers whether Govia Thameslink Railway, the operators of Southern, has defaulted in its franchise obligations.                     

Lianna Etkind, Public Transport Campaigner, Campaign for Better Transport said:

“Rail passengers have been let down for too long by overcrowding, poor information, and a lack of accountability; problems which have been brought into stark reality by the Southern Rail fiasco. The Transport Select Committee’s report is a wake-up call to the Department for Transport to get a grip on the franchising process, for GTR and beyond. Train companies must introduce automatic compensation for delays, and structure in genuine passenger representation.

“With well over 8 million part time workers in the UK, the majority of them women, we welcome the call for a better deal for part time workers. The current ticketing system is out-of-date and discriminatory; and equal discounts for part time commuters are well overdue.

“We also support the call for a plan for network-wide smarter tickets, which should allow for seamless, door to door travel on one card, valid on all operators. Passengers in London already benefit from Oyster in this way, so why is it taking so long to have a similar nationwide scheme?" 

For further information please contact:

Richard Watkins, Press Officer, at Campaign for Better Transport on 020 7566 6494 / 07984 773468 or richard.watkins@bettertransport.org.uk

Notes to editors

  • The Transport Select Committee’s report: The future of rail: Improving the rail passenger experience will appear here
  • Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929)

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