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Campaigners respond to Which? rail survey

17 February 2014
Campaign for Better Transport has responded to a new survey revealing high levels of dissatisfaction among train users.

Martin Abrams, Public Transport Campaigner, Campaign for Better Transport said

"The Which? survey shows deepening levels of dissatisfaction with many train services. Passengers want cheaper, simpler tickets, clean stations and an end to chronic overcrowding. We need to learn from franchises like Merseyrail which have bucked the national trend.  This shows that investment coupled with a stronger local voice in how services are managed can significantly improve passenger satisfaction. "


1. On 17 February 2014, Which? published research comparing the best and worst performing rail franchises. Further details are available from the Which? website.

2. In November 2013, the Department for Transport has signed a partnership agreement with Rail North, a coalition of northern local authorities, to jointly let the Northern rail franchise.

3. After a request from Government, West Midlands authorities are also are developing a proposal to take over the franchise for West Midlands local rail services.

4. In December 2013, Campaign for Better Transport published Benchmarking Rail Services Across Great Britain which compared the relative performance of the rail network.

5. In February 2013, Campaign for Better Transport publishing Going Local, a research report comparing rail franchising models.