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Campaigners respond to Which? rail satisfaction survey

18 February 2016

Campaign for Better Transport has responded to new survey by Which? revealing high level of dissatisfaction among train users with the price of their ticket.

Stephen Joseph, Chief Executive, Campaign for Better Transport, said:

“It comes as no surprise that nearly three quarters of commuters said they felt the price of their rail ticket was too high when we have some of the highest fares in Europe. Even with this year’s fares rise lower than in previous years it still means fares have gone up 25 per cent since 2010. 

"It’s not just that fares are too expensive but the whole ticketing system is too complex and fails to reflect modern working patterns. We need to see a national strategy to deliver flexible ticketing and fares which will allow commuters to travel across all operators with ease and offer the flexibility over 8 million part-time workers really need.

"The survey clearly shows how unhappy commuters are with paying a high price for their ticket while getting what is sometimes a poor service. It is high time the government and train operators sorted out this mess.”


For further information please contact:

Richard Watkins, Press Officer, at Campaign for Better Transport on 020 7566 6494 / 07984 773468 or richard.watkins@bettertransport.org.uk

Notes to editors

  • Campaign for Better Transport’s Fair Fares Now campaign calls for cheaper, simpler, fairer rail fares.
  • Read about Campaign for Better Transport’s research into flexible ticketing here -UK lagging way behind Europe, when it comes to flexible rail tickets
  • Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929)

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