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Campaigners respond to latest rail passenger compensation figures

20 August 2015

Campaign for Better Transport responds to latest government figures showing train operators Delay/Repay compensation payments made to passengers have doubled in the past two years.

Martin Abrams, Public Transport Campaigner, Campaign for Better Transport said:

"It's deeply worrying that there has been such a steep rise in compensation payments over the last few years, and whilst steps have been taken to make claiming for a delay easier, punctuality figures show an increase in delays and cancellations over the same period which has led to this spike.

"What passengers want is a reliable train service and value for money, not constant delays and exorbitant fares. This week the Rail Minister Claire Perry talked about automated compensation payments but that will only work with smart Oyster style ticketing technology and the government and rail industry are still years away from a countrywide roll out."


For further information please contact:

Richard Watkins, Press Officer, at Campaign for Better Transport on 020 7566 6494 or richard.watkins@bettertransport.org.uk

1. Campaign for Better Transport is the  UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).

2. Read the Department for Transport’s compensation figures here - Amounts paid to passengers, for delayed journeys, by train companies between 2009 to 2015  

3. Read Network Rail’s public performance measure (PPM) figures showing the percentage of trains which arrive at their terminating station on time.

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