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Passengers need easier routes to compensation

22 July 2019

In response to Transport’s Focus Delay Repay Campaign, Darren Shirley, Chief Executive of Campaign for Better Transport, said:

"Delays, cancellations, and unreliable services are a serious concern for passengers relying on the railway to get from A to B on time. When things go wrong too many are missing out on compensation due to complex systems or a lack of information on how to claim. Ultimately, the reliability and punctuality of train services have to improve, and we need the coming reforms to the railways to ensure they deliver improvements."


For further information please contact the press office on 020 3746 2235 or communications@bettertransport.org.uk

Notes to Editors

  1. Campaign for Better Transport operates in England and Wales. We campaign to bring sustainable transport to all and ensure solutions are delivered that improve the wellbeing of communities, quality of life and the environment. Campaign for Better Transport Charitable Trust is a registered charity (1101929).