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National Passenger Survey proves rail passengers are getting a ‘shoddy service’

24 January 2017

Responding to the publication of Transport Focus’ National Rail Passenger Survey, Lianna Etkind, from Campaign for Better Transport, said:


“This survey confirms passengers are paying through the nose for a shoddy service, and the Government appears not to care as long as the money keeps rolling in. There is no point spending billions on increasing capacity whilst ignoring smaller scale investment in reliable infrastructure. We want to see more line-based infrastructure funding and a ‘fix it first’ approach to rail investment to help tackle the woeful level of service many passengers have to put up with.

“If London Overground managed to achieve quick improvements in service, despite taking on high passenger numbers and old infrastructure, then there's no reason this shouldn't be achieved on other lines. The Government should take notice of this and support Transport for London’s bid to run London’s suburban rail network, starting with South Eastern services to Dartford and Sevenoaks”


For further information please contact Alice Ridley on 020 7566 6495 / 07984 773 468 or alice.ridley@bettertransport.org.uk

Notes to Editors

  1. Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).