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Rail passenger survey reveals less than half think trains provide value for money

25 July 2016

Responding to the publication of the National Rail Passenger Survey today, Lianna Etkind, public transport campaigner at Campaign for Better Transport, said:

“2016 was a miserable year for passengers, so we're glad to see levels of passenger satisfaction have now returned to where they were two years ago, but there's still lots more to be done to win back passengers' trust. Less than half of passengers are satisfied with the value for money of train travel, and with regulated rail fares set to rise by around four per cent in January the Government must step in and freeze fares, or risk further alienating passengers.

"This report also shows the need to break up monster rail franchises into smaller, more focused franchises. The UK's largest rail franchise, GTR, languishes at the bottom of the satisfaction league, whilst once again small operators are top of the table."


For further information please contact Alice Ridley on 020 7566 6495 / 07984 773 468 or alice.ridley@bettertransport.org.uk

Notes to Editors

  1. Read the National Rail Passenger Survey in full here.
  2. Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).