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Less than a third of commuters think trains are value for money

28 June 2012
Responding to the publication of the National Passenger Survey 2012, Stephen Joseph, Campaign for Better Transport's chief executive, said:

"It's hardly surprising that value for money satisfaction has gone down to only 42 per cent given that we have some of the highest fares in Europe. What's even more telling is that value for money satisfaction among commuters is only 29 per cent. The Chancellor has found money to give motorists a tax break but, despite the rail industry being on target to make huge savings without fare increases, the Government is set to confirm much higher levels of fare rises next year, penalising rail commuters who are simply trying to get to work."

Notes to Editors

1. Read the Passenger Focus National Passenger Satisfaction Survey 2012 in full.

2. Today is the final day of the Government’s rail fares consultation. Take part here.

3. A Campaign for Better Transport study discovered a sample UK season ticket cost three and a half times more than the most expensive European one and almost ten times (9.7) more than the cheapest one.
4. Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).