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Ticket office closures opposed by campaigners

3 February 2016

Campaign for Better Transport responds to Govia Thameslink proposals to close more than eighty ticket offices across routes served by Thameslink, Southern, Great Northern and Gatwick Express. 

Martin Abrams, Public Transport Campaigner, Campaign for Better Transport, said:

“This proposed closure of ticket offices across the Govia Thameslink franchise is a backwards step and will mean passengers will have to rely even more on confusing ticket vending machines that still fail to offer passengers the cheapest fares for their journey. There is a risk that passengers will not get the help and advice they need from staff to ensure they always get the best possible fares for their journey.

"It is ridiculous that these proposals come at the same time as the Government pulls the plug on their flagship smart ticketing programme which would have made things simpler and less confusing for passengers. We want to see fares and ticketing simplified across the whole rail network but whilst passengers struggle to comprehend the current mess it is vital that ticket offices remain open to provide the cheapest fares and the information that passengers need to complete their journeys."


For further information please contact:

Richard Watkins, Press Officer, at Campaign for Better Transport on 020 7566 6494 / 07984 773468 or richard.watkins@bettertransport.org.uk

Notes to editors

·         Campaign for Better Transports’ Fair Fares Now campaign calls for cheaper, fairer and simpler train fares.

·         In September 2013 the Government announced the £80 million South East Flexible Ticketing (SEFT) programme to introduce smart Oyster-style ticketing across south east England and pilot a flexible, part-time season ticket on a commuter route into London. In December 2015 the Government admitted to having spent £37.64 million on SEFT, despite no pilot having taken place and no timescale for the introduction of flexible ticketing being set.

·         Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929)



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