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Government’s 'Swipe and Go' smart ticketing plans must focus on people not technology

20 August 2009
Campaign for Better Transport welcomes the Government’s paperless ticketing plans [1] but warns those plans must contain a firm commitment to use smart ticketing technology to deliver affordable and convenient door-to-door journeys by public transport across the UK.

Stephen Joseph, executive director of Campaign for Better Transport said: "Government must recognise it's not just about the technology. The Government has a critical role with local authorities to make the most of smartcard technology but the plans must specify that door-to-door ticketing will be valid on all operators to be of most use to passengers. This has happened in London and is commonplace in other countries - it needs to happen across the UK."

Notes to editors

[1] The Telegraph, 20 August 2009 http://www.telegraph.co.uk/news/uknews/road-and-rail-transport/6055517/Death-of-the-paper-train-ticket-on-the-way.html

Details of the national system known as ITSO - the Integrated Transport Smartcard Organisation – have yet to be worked out.