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South West Trains ticket office cuts opposed by passenger groups

17 March 2010
A coalition of 10 organisations is opposing ticket office cuts planned by South West Trains [1]. The train company is planning to cut opening hours at 24 stations around London and the South East.

Campaign for Better Transport, unions and groups representing pensioners, disabled people and others oppose the plan. They say the cuts would impact badly on all passengers and particularly on families, older and disabled people. They have asked Passenger Focus and London TravelWatch, the official watchdogs, to oppose the plan.

Cat Hobbs, public transport campaigner at Campaign for Better Transport said, “People need to know that they can get help and advice at a station. Ticket machines cannot replace staff, and not just because they don’t even sell all the tickets passengers need. Passengers feel safer at staffed stations, they can access waiting rooms and toilets and get help with wheelchairs and pushchairs. These cuts must not go ahead.”

Notes to editors:
[1] The organisations in the coalition are:

Campaign for Better Transport
Bus Users UK
The Guide Dogs for the Blind Association
Living Streets
National Pensioners Convention