13 September 2018
Campaign for Better Transport responds to the announcement by Rail Minister, Jo Johnson MP, that Northern Rail passengers will be eligible for compensation if their train is delayed by 15 minutes.
Darren Shirley, Chief Executive, Campaign for Better Transport said:
“Passengers on Northern Rail have experienced unacceptable delays and cancellations since the introduction of the new timetable in May this year. We welcome the news that in future they will be able to claim compensation if their train is late by 15 minutes or more.
"However, this does not make up for the daily chaos passengers experienced earlier this year when a new timetable was introduced, which is why the Government should freeze fares in January next year rather than continue with the planned increase based on RPI."
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Notes to Editors
- Northern Rail passengers are currently entitled to compensation if their train is at least 30 minutes late, but from December passengers can claim if they are delayed between 15 and 29 minutes. Read the Government’s announcement here - Compensation boost for northern passengers as 'delay repay' is extended.
- Delay repay is inconsistently deployed across the national railway network, in some places at 30 minutes delay and in others at 15. The best practice is on the Essex Thameside franchise operated by Trenitalia as c2c, where delay repay is issued automatically at two minutes delay.
- Campaign for Better Transport is also calling on the Government to reform the whole compensation system and rollout smartcards, which unlike paper tickets allow for refunds to be made automatically.
- New rail timetables introduced in the summer resulted in passengers hoping to catch a Northern train being left waiting as trains were delayed or cancelled at peak times.
- Read more about why Campaign for Better Transport is calling for a fares freeze
- Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).