Blog – Passenger Railway Challenge
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26 October 2016
Anyone searching on the Govia Thameslink website for information about student rail fares will soon discover an anomaly: the Cambridge Student Connect offer. This is a unique 50 per cent discount fare available to 16-18 year-olds in education or training, within Cambridgeshire. It means that...
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13 October 2016
Last week the Office of Rail and Road published the outcome of their inquiry into the retail market for train tickets. The inquiry, which began two and half years ago, set out to examine how ticket sales could be more in tune with passenger interests. We have long campaigned for tickets to be...
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15 September 2016
Fed-up passengers can now turn to the Consumer Rights Act.
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02 August 2016
Delays, cancellations and disruptions on Southern rail services are harming people's lives. And commuters are having to pay ££££ for services which are consistently late, overcrowded and infrequent.
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28 July 2016
New statistics on rail overcrowding make grim reading for commuters across the country. The Government must commit to new long term funding to increase capacity and help the railways continue to grow.
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21 June 2016
Southern Rail services are a mess. The Government urgently needs to get a grip on this failing franchise.
Southern Rail passengers put up with a lot. There are no less than three industrial disputes going on involving a shortage of drivers, the role of guards and the closure of ticket...
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16 June 2016
We often talk about the problems faced by peak-time rail commuters, from overcrowded trains to extortionate peak fares. But what about people who commute at evenings and weekends? Simon Winstanley says the experience has plenty of its own stresses, which often go unmentioned.
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19 May 2016
The Commons Transport Committee has launched an investigation into 'the rail passenger experience', looking into what needs to change so that passengers can feel that our train tickets represent real value for money.
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12 April 2016
The Government appears to have listened - it is expected that train journeys will be covered under new consumer rights legislation in what could be a big win for passengers who suffer delayed journeys and other poor service.
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08 March 2016
We all want better value from the railways – but is the Government’s plan to increase competition really the best way of achieving it?