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Virgin Trains compensation plans welcomed, but more to do, say campaigners

3 October 2015

Campaign for Better Transport welcome the Virgin Trains announcement of automatic "delay-repay" compensation for late or cancelled trains. 

James MacColl, Head of Campaigns, Campaign for Better Transport said:

"We welcome this announcement, and look forward to it being extended to other Virgin passengers and to the rest of the railway network.

"Simplifying compensation for late or cancelled trains, and making sure that people get it when it's due, is really valuable in retaining and building passengers' trust and keeping people using trains". 


For further information please contact:

Richard Watkins, Press Officer, at Campaign for Better Transport on 020 7566 6494 / 07984 773468 or richard.watkins@bettertransport.org.uk

Notes to editors

1. Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).

2. Campaign for Better Transport Fair Fares Now campaign calls for cheaper, fairer and simpler train fares.   

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