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Which survey underlines challenges facing the railways

16 January 2018

Responding to today's publication of a Which survey that found only a fifth of rail passengers thought their train service had improved in the last year, Stephen Joseph, Chief Executive of Campaign for Better Transport, said:

"This survey underlines the challenges facing the railways, especially with recent high fares rises. The good news is that a lot of new trains are on order, and some lines are getting investment and extra services over the next year, so passengers can expect to see improvements.

“Whilst it's up to the rail industry to make sure this investment genuinely benefits passengers and that there are improvements in day to day management and information, especially when there are delays, fares policy is mostly set by the Government and we urgently need fundamental reform of the ticketing system and a freeze on further fare rises while inflation is high.”


For further information please contact Alice Ridley on 020 7566 6495 / 07984 773 468 or alice.ridley@bettertransport.org.uk

Notes to Editors

  1. Which surveyed 2,865 UK commuters in October/November 2017 about their journeys by train in the last 12 months. 13 per cent of respondents thought that the service from their train company had got worse in the last year; 67 per cent thought their train service had stayed the same; and just 20 per cent noticed an improvement.
  2. Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).