Campaign For Better Transport
Unit 407
164/180 Union Street,
Waterloo,
London,
SE1 0LH
The watchword of the ORR inquiry was ‘choice’ – how to increase choice in the types of ticket sold, choice in who sells them, and choice in when and where…
We’ve all had those nightmare journeys. You head to the train toilet, only to find that it’s out of order, and you have another three hours of journey ahead. Your…
It’s not right that passengers have had to deal with a 15% decrease in services, while fares remain sky-high. It’s not right that a new timetable was agreed between Southern…
Commiserations to passengers who regularly catch Govia Thameslink’s 7am Brighton to London service. Last year, this train was officially the most overcrowded service in the country. By the time it…
All this contributes to Southern services that are often unreliable, overcrowded and poor value. Passengers are in open revolt as the operator, the Govia Thameslink Railway, finds it increasingly difficult…
“I work in customer service on a hotel reception. I do shift work, including at weekends and Bank Holidays. Early shifts start at 7am and Lates finish around 11pm. My…
Let’s tell them! We’re glad that the inquiry is specifically looking at smart ticketing and part-time season tickets. We think it’s time that train companies stopped discriminating against part-time commuters,…
It’s the quiet ones you have to watch. The Department for Transport is imminently expected to sneak out a statement about the extent of the EU’s Consumer Rights Act, which…
From scenic bus routes to great train journeys, this April Campaign for Better Transport is celebrating green holidays. We’ll hear about an epic adventure from Lands End to Lowestoft using…
The Competition and Markets Authority (CMA) has published its final report on the rail industry. In the short term, it calls for more open access operators to be allowed on…
First, a reality check. No one would argue that Network Rail in its current form is doing a perfect job. Despite the much trumpeted “biggest investment in the railways since…
Overall passenger satisfaction has increased for the first time since 2012 which is very welcome and long overdue but this small rise does not hide the fact that many train…
Unit 407
164/180 Union Street,
Waterloo,
London,
SE1 0LH