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Letter to the PM demands action on timetabling compensation and franchise management

28 June 2018

Campaigners have written to the Prime Minister to demand action on the compensation promised to commuters following the so-called ‘Monday meltdown’ when the new rail timetable caused widespread chaos on the network.

The letter, written by Campaign for Better Transport and signed by groups representing commuters, asks Theresa May MP to guarantee the amount of the compensation offered to passengers and outline how the scheme will be administered.

Specifically the letter calls on the Government to provide season ticket holders with automatic and substantial compensation, along with a discount on future season tickets, and for non-season ticket holders to have the full face value of any tickets purchased in the period of disruption refunded. Campaigners also urge the Prime Minister to write to train operators to tell them of how to provide the compensation and to set targets for the amount of cash passengers should get.

Stephen Joseph, Chief Executive of Campaign for Better Transport, said: “We welcomed the announcement of compensation to those rail passengers whose lives were severely disrupted, and continue to be so, by the introduction of the new rail timetable last month, but we have no indication of how the scheme will work. That’s why we have written to the Prime Minister, for assurances that passengers will get meaningful and substantial compensation without having to jump through hoops to get it.

“We also want a full independent review of the way in which the Department for Transport manages franchises, including ways in which local authorities, passengers and communities can have a greater say over local rail services, and a commitment to future investment, especially in the north of England. Only then will people have faith that this cannot happen again.”


For further information please contact the press office on 07984 773 468 or communications@bettertransport.org.uk

Notes to Editors

  1. The letter has been signed by Campaign for Better Transport; Thameslink, Southern and Great Northern Commuters; and Northern Resist Commuters group. Read the letter in full below.
  2. Campaign for Better Transport is the UK's leading authority on sustainable transport. We champion transport solutions that improve people's lives and reduce environmental damage. Our campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929).